Return and Refund

Returns are accepted after the order has been shipped. Items that are unworn, unwashed, and in their original packaging can be returned within 45 business days for a full product refund in the original form of payment, excluding shipping costs. Items cannot be returned 30 days after receipt.

If the product is damaged are not caused by the customer, please take a photo of the problem product and send it to our email for confirmation. When we confirm that it is not caused by the customer, we will reply to the email and arrange to reissue the product or refund the full amount. Shipping costs are borne by us.

If it is the customer's reason, such as: I don't want it after use. We will not accept returns. If the return is allowed, we will refund all product costs (but not including round-trip shipping, totaling $11.98/pair)

*Please note: For products in the $9.9 promotion area, returns and exchanges are generally not supported, please choose your own size correctly. If there is a problem with the product, please take a photo and explain the problem, we will do our best to help you solve the problem.

Please DO NOT send back the products without contacting us in advance.

Order Cancellation
We will issue a full refund if the product has not yet start to ship.
If the product is on the progress of delivery, it cannot be canceled. Shipping costs for returned products will be deducted from your refund. If you refuse delivery of an order, POSEE reserves the right of deducting the cost of shipping from your refund.